Archive for the 'User Experience' Category

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The first impressions of website designs

Designing sites is a great opportunity, especially when you are lucky enough to be surrounded by clever and experienced people. When you can combine extremely talented people at all the different levels you require to build a website the results can be amazing. Although traditional advertising agencies are starting to learn that they need to further integrate the technical implications of the production of a website into projects, user experience is just as important and often overlooked by so many agencies. Design is considered the Holy Grail but this can hide some ugly surprises when the user experience aspect of the website is overlooked. Experience architecture when used in a rigorous way can really help to understand what will help the end-users of a site will be looking for, how and where to include it in your website.

While reading an article on SearchEngineLand I was happy to see that the experience architecture aspect of a site build was nicely touched upon. First impressions count. It really does give you an extra insight into the way the site can be successful when you try to understand how people will react to a site, what they are looking for and how designing it differently can help you help them find what they are looking for quickly without compromising the design.
The gut feeling is an important factor with today’s fast moving generation Z, the same gut feeling can be tested with various personas you have identified as your key target population to make sure that you don’t alienate your other personas from previous generations.

360° Advertising: the lack of synergies online

I was just flicking through “The Economist” (An old edition from May 10th Edition 2008) and got stuck on the adverts. Well I work in an interactive Ad agency so I suppose that it’s a professional misfortune to make this type of comment. Even though this is from a year ago it still happens that you see ads like this with no URL or at the best a URL that is for the company and not the product. I can’t understand why, on so many adverts, which will have cost the companies advertising a fair amount of money, there is no continuity or synergy with the online, no link to a website. I checked 2 consecutive adverts with no URLs, (no links to websites). I then looked through several pages and many had URLs but these two were for HSBC and Chevron had nothing and I can’t understand why there would be an advert created for a magazine that could not/would not be relayed on line.

HSBC Premier

When I was working on an automobile account in a web agency recently I found out that less than 5% of the ad budget was spent for online advertising, the majority being spent for TV then outdoors with online getting below 5%. I know many people still spend a lot of time in front of the TV but is 5% a real fit for the Internet currently ? Can you really create an effective online campaign to reach the numbers that are currently spending a large amount of their time online with such a small amount of the overall Ad budget ?

Even if it is an appropriate reflection of how people spend their time, I still deplore the lack of synergy that occurs between TV and outdoor ads versus online. Triggering people’s appetite to engage and continue the experience of a well thought through campaign online is so easy and yet so few companies actually do it. How many full blown campaigns that really use the potential for intelligently using TV, outdoors, radio etc. and online come to mind. Very few for most people because that type of synergy between Medias is very rare. Search Engine Optimisation may be a buzz word at the moment as it provides increased numbers of visitors when done properly but synergies the 360° type synergies between offline and online are way more effective in immersing people in your message!

If you can think of some cool synergies in your country please let me know and share the examples !

:)

Overlay site blocker

So you have heard about pop-up blockers, what about overlay site blockers ?
While reading an article about how behavioural marketing is placed just below SEO in terms of efficiency I wanted to check out the report from MarketingSherpa.
To set the scene, I have very large screen with a smaller screen to the right and had IE in the left screen at this point.
Suffice to say as you can see below the scroll bar only had an effect on the page behind and I could not even close the window to get to the page. The page greyed out behind the overlay would move up and down but the overlay itself didn’t budge an inch. So, no way to get to the close link on the overlay, and nothing else to do either. Only choices left: press the back button or close the browser. Wonderful user experience, not!

MarketingSherpa overlay site blocker

MarketingSherpa overlay site blocker

Enough of IE6 already

Let’s all shout loud and clear that we have had enough of having to cater for Internet Explorer 6, the quirks, the endless limitations and overall reduced user experience. Found this on Bowman‘s site. It is a link to a manifesto / petition to encourage people to move away from IE6, get a life and make the life of people creating HTML just that much easier and interesting for end users. IE6 does not comply with any standards other than those of Microsoft and now more than ever just hinders user experience in general. So please spread the word about the issues that IE is creating.
Do check out the site. It looks great and has a wonderful quote from Jeffrey Zeldman, (I translated his witty article Web 3.0 a while back):

“IE6 is the new Netscape 4. The hacks needed to support IE6 are increasingly viewed as excess freight. Like Netscape 4 in 2000, IE6 is perceived to be holding back the web.”

Bring IE6 down screenshot

Bring IE6 down screenshot

Bring down IE6 logo

Hilarious note: Pierre from work, has the same unfortunate task as myself, of having to spend ages testing and modifying HTML templates so they will work in IE6. Take a look at this very funny set of IE6 splash pages, Pierre sent me: http://blog.hugsformonsters.com/post/87657240/overly-judgemental-ie6-splash-pages