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Tag Archive for 'User Experience'
A very interesting study over at UsableWorld illustrates how images used in articles that have faces can have unusual effects on what people look at. Depending on the direction the faces are turned it changes the way people read the page.
In this first example the face of the baby is looking straight forward. You can see people spend a lot of time on the actual face of the child to the detriment of the actual content to the right.
Baby Looking forward, content to the right
In the second example the baby is looking towards the content on the right. You can see that this layout produces a more evenly dispersed set of hot areas.
Baby with face towards the content
Just came across a great post over on the Made by Many blog that provides an insightful history of wireframes and how designing webpages has evolved over the years to see the convergence of information/experience architect and designer ’savoir-faire’ and far better wireframes in the process 
Yes the article is called the future of wireframes but it’s also the history of how we got where we are now…
The importance of experience architects in creating or updating a web site is often underestimated. There is a general tendency to fudge the initial user experience phase (sitemaps, personas with their specific user journeys and wireframes) or even skip it and jump straight to concept designs that are then fleshed out to ‘wow’ the client. The whole rationale that consists in understanding what functionalities and services are required on the site and structure them in a coherent manner, hopefully even test them before designing commences, is omitted. Defining the main functionalities of a site, then having an experience architect (who worked on that first phase) to sketch it out and analyse it should precede the functional specifications but most of all the design phase. Designers that have extensive web design knowledge as well as experience architecture knowledge are few and far between so you are unlikely to obtain the optimum result by starting with the design.
Card Sorting
The initial phases, when analysing the structure and organisation of an existing site in view of updating it ‘can’ benefit from card sorting. This consists of taking the different sections and seeing how users sort the different sections / areas into groups. It can help you understand how users would expect these different areas to be organised and therefore, where they would expect to find them. Different logical taxonomies may appear following the analysis as different user groups may sort cards in different ways. There are also 2 different types of card sorting, ‘open’ where no structure is predefined and ‘closed’ where participants are asked to place the cards in a pre-defined structure. Card sorting is not recommended to simply test a current site but should be considered as part of the process involved in defining the structure of a site that is being created or updated / redesigned. It can also help when adding or updating a new area to a site. As Nielsen explains more users are required in card sorting than in usability testing though. A fair amount of analysis is required to obtain useful findings.
Sitemap, user journeys, wireframes
By creating the recommended set of ’sitemap / user journeys / wireframes’ you are capable of seeing black on white the optimum route a person will take. The organization and categorization of content blocks should be logical but can be modified to optimise the user journey outcome. A site should usually provide several optimised user journeys for the different types of target users / personas that have been identified.
Simplify the site and structure
Generation Y as opposed to generation X and the baby boomers are more net fluent and savvy online, capable of delving through content until they find the information they feel relevant and trustworthy. Their experience and knowledge provides near instantaneous gut feeling about a site. Uncluttered, simple pages with straightforward navigation principles just feel good. A pleasant experience on a web site that easily allows you to find what you are looking for is memorable simply because it is unfortunately a rare experience. This new generation and generations to come are a primary targets, neglecting them is not an option.
Simplify the design and content
Simple ways of communicating, avoiding the ‘noise’ traditional designers want to apply in order to personalise or own their design can complicate things. Twitter, like SMS are two extremely simple ways of communicating, their restrictions simplify the communication.
Now is this to say that design is just powder in your eyes? Well, when applied by talented designers that know their target audience, how to play and innovate with the chosen medium and how to further optimise the previously crafted user journey, then obviously no.
A friend of mine works at the “Musée des Arts Décos” in Paris, we discussed this concept when applied to modern decorative art. I was comparing the concept to artists capable of choosing specific material(s) and their ability to amplify the user experience and overall design through the selection of specific material(s). The technology but also the interfaces mechanisms of web sites are in this perspective key elements that a great designer will know and use to further his / her design.
Accessibility, standards, usability and web 2.0
Web applications are becoming more and more complex to the extent that they are starting to compete with desktop applications (ex. Google Maps and Mail, Flickr etc.). The interaction provided as well as both usability and accessibility when relying on standards are far better. Although the ‘web 2.0′ term is often used as a buzz word (see Zelman’s web 3.0 article) the term has undoubtedly helped spread the idea of more savvy websites, thought through and help improve user experience.
Designing sites is a great opportunity, especially when you are lucky enough to be surrounded by clever and experienced people. When you can combine extremely talented people at all the different levels you require to build a website the results can be amazing. Although traditional advertising agencies are starting to learn that they need to further integrate the technical implications of the production of a website into projects, user experience is just as important and often overlooked by so many agencies. Design is considered the Holy Grail but this can hide some ugly surprises when the user experience aspect of the website is overlooked. Experience architecture when used in a rigorous way can really help to understand what will help the end-users of a site will be looking for, how and where to include it in your website.
While reading an article on SearchEngineLand I was happy to see that the experience architecture aspect of a site build was nicely touched upon. First impressions count. It really does give you an extra insight into the way the site can be successful when you try to understand how people will react to a site, what they are looking for and how designing it differently can help you help them find what they are looking for quickly without compromising the design.
The gut feeling is an important factor with today’s fast moving generation Z, the same gut feeling can be tested with various personas you have identified as your key target population to make sure that you don’t alienate your other personas from previous generations.
I was just flicking through “The Economist” (An old edition from May 10th Edition 2008) and got stuck on the adverts. Well I work in an interactive Ad agency so I suppose that it’s a professional misfortune to make this type of comment. Even though this is from a year ago it still happens that you see ads like this with no URL or at the best a URL that is for the company and not the product. I can’t understand why, on so many adverts, which will have cost the companies advertising a fair amount of money, there is no continuity or synergy with the online, no link to a website. I checked 2 consecutive adverts with no URLs, (no links to websites). I then looked through several pages and many had URLs but these two were for HSBC and Chevron had nothing and I can’t understand why there would be an advert created for a magazine that could not/would not be relayed on line.
When I was working on an automobile account in a web agency recently I found out that less than 5% of the ad budget was spent for online advertising, the majority being spent for TV then outdoors with online getting below 5%. I know many people still spend a lot of time in front of the TV but is 5% a real fit for the Internet currently ? Can you really create an effective online campaign to reach the numbers that are currently spending a large amount of their time online with such a small amount of the overall Ad budget ?
Even if it is an appropriate reflection of how people spend their time, I still deplore the lack of synergy that occurs between TV and outdoor ads versus online. Triggering people’s appetite to engage and continue the experience of a well thought through campaign online is so easy and yet so few companies actually do it. How many full blown campaigns that really use the potential for intelligently using TV, outdoors, radio etc. and online come to mind. Very few for most people because that type of synergy between Medias is very rare. Search Engine Optimisation may be a buzz word at the moment as it provides increased numbers of visitors when done properly but synergies the 360° type synergies between offline and online are way more effective in immersing people in your message!
If you can think of some cool synergies in your country please let me know and share the examples !
So you have heard about pop-up blockers, what about overlay site blockers ?
While reading an article about how behavioural marketing is placed just below SEO in terms of efficiency I wanted to check out the report from MarketingSherpa.
To set the scene, I have very large screen with a smaller screen to the right and had IE in the left screen at this point.
Suffice to say as you can see below the scroll bar only had an effect on the page behind and I could not even close the window to get to the page. The page greyed out behind the overlay would move up and down but the overlay itself didn’t budge an inch. So, no way to get to the close link on the overlay, and nothing else to do either. Only choices left: press the back button or close the browser. Wonderful user experience, not!
MarketingSherpa overlay site blocker
Let’s all shout loud and clear that we have had enough of having to cater for Internet Explorer 6, the quirks, the endless limitations and overall reduced user experience. Found this on Bowman’s site. It is a link to a manifesto / petition to encourage people to move away from IE6, get a life and make the life of people creating HTML just that much easier and interesting for end users. IE6 does not comply with any standards other than those of Microsoft and now more than ever just hinders user experience in general. So please spread the word about the issues that IE is creating.
Do check out the site. It looks great and has a wonderful quote from Jeffrey Zeldman, (I translated his witty article Web 3.0 a while back):
“IE6 is the new Netscape 4. The hacks needed to support IE6 are increasingly viewed as excess freight. Like Netscape 4 in 2000, IE6 is perceived to be holding back the web.”
Bring IE6 down screenshot
Hilarious note: Pierre from work, has the same unfortunate task as myself, of having to spend ages testing and modifying HTML templates so they will work in IE6. Take a look at this very funny set of IE6 splash pages, Pierre sent me: http://blog.hugsformonsters.com/post/87657240/overly-judgemental-ie6-splash-pages
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